Healthcare organisations all over the world are looking for ways to improve operational\nefficiencies at reduced costs without affecting their services. This study was undertaken to\nfirst and foremost examine the supply chain practices at KATH Pharmacy, and secondly to\nassess those practices in the light of industrially accepted best practices. Primary data was\nobtained from fifty-five (55) respondents and the data were analysed using SPSS, and\nqueuing model. Interesting findings emerged from the study, including patients spending an\naverage of 12 minutes within the system of drug dispensing unit. However, this time can be\nreduced if the numbers of servers within the facility is increased by way of opening more\ndispensing outlets.
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